Jump to content
  • 0

Problem with Charts. Defaulting to 5 min charts.


Dennis1

Question

Recommended Posts

  • 0

This happened yesterday and once the markets closed, analytics were reinstated. This morning all analytics have been removed again and charts default to 5 mins.

I got this eMail from them yesterday - have contacted them again today to ask why they don't want customers to trade on volatile markets.

Due to high traffic on the site we had to prioritise dealing over analysis.  In order to maintain good execution we disabled some of the chart analysis tools. We hope to enable it again after the UK market close but it will depend on platform traffic. Apologies for the inconvenience.

Thanks for your email.
If you have any further queries, please do not hesitate to contact us. Alternatively, we've recently launched our new Help & Support site which gives you answers from our huge knowledge-base, online community, and education hub.
Regards,
Anton Liebenberg
Trading Services

  • Like 2
Link to comment
  • 0

This chart issue stinks, IG take money off you when you're winning, they take money from you when you're losing and then guess what .......... make it almost impossible for you to trade at other times too,

IG, I pay you for a broker service , provide the service i pay you for and have set up.

Guess what, GoMarkets havent removed their charting analyticals or chart drawings, they answer their phones too !!

Link to comment
  • 0

https://status.ig.com/

 

IG trading platform status

Chart settings issues

Monitoring - Chart settings should be working now. If settings are not re-appearing, please try refreshing your web browser to reload the platform.
Mar 10, 08:17 UTC

Investigating - We're aware that chart settings are not loading for our web platform, and we're hoping to have this resolved shortly.
Mar 10, 08:07 UTC

Link to comment
  • 0

Mine appear to be working fine now. But I dont see why tech support cant be bothered to respond to my message or post to this forum. Makes it pointless other than to check whether or not it's your own pc that's gone wonky

 

  • Like 1
Link to comment
  • 0

Hey everyone, 

Massive apologies for this issue. The chart issue should now be resolved. 

After speaking with the technical team they have confirmed that we couldn't operate whilst keeping the personalised settings. 

 

1 hour ago, andysinclair said:

My charts seem to be working fine now.

However, I am very concerned with system stability during times of high volatility/volume. It seems that the IG systems can't cope and nothing seems to have been done to address this since the last outage.

An explanation of what happened and action being taken is long overdue.

Can you help? @CharlotteIG 

 

2 hours ago, TrendFollower said:

@CharlotteIG,

Even I am getting the same error of charts defaulting to 5 mins which is pretty annoying. This has been occurring for a while now and prior to the recent extreme volatility in prices. 

Would IG be kind enough to explain the reason this is happening? Once they have done this can they offer a solution to this specific problem with potential timescales for resolution?

 

I will speak with the dealing desk to get a sufficient explanation on what happened yesterday/ this morning. 

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Posts

    • Sainsburys full year earnings and Unilever’s first quarter trading update both say the same thing, UK consumers are in for higher prices. The war in Ukraine, supply chain issues and the effects of ongoing Covid all to blame.      
    • US Dollar (DXY) Daily Price and Analysis US Q1 GDP may stall the greenback’s advance. A 20-year high nears for the US dollar. The multi-month US dollar rally continues with the greenback printing a fresh high today ahead of the first look at US Q1 GDP at 12.30 GMT. The US dollar basket (DXY) has been boosted by renewed weakness in the Euro and the Japanese Yen, as investors move from lower-yielding to higher-yielding currencies, while safe-haven flows continue to benefit the greenback. The US growth release later in the session is expected to show a sharp slowdown from the robust Q4 figure of 6.9%. The markets are currently pricing in growth of just 1% for the first three months of this year, with the slowdown mainly due to a reduction in inventory accrual over the quarter. This release is unlikely to move the greenback, unless there is a large miss or beat, as the Fed believe that 2022 US growth will be robust enough to let them tighten monetary policy sharply without damaging the economy. The latest US Core PCE data – the Fed’s preferred inflation reading – is released on Friday and this may have more effect on the US dollar than today’s GDP data. For all market moving economic data and events, see the DailyFX Calendar. The ongoing US dollar rally has been aided by weakness across a range of G7 currencies including the Euro, the Japanese Yen, and the British Pound. The Euro continues to battle with lowly growth expectations, exacerbated by energy concerns, the British Pound is mired by weak economic data, while the Japanese Yen is in freefall as the BoJ continues with its ultra-loose monetary policy.   The US dollar continues to press higher and looks set to break above 103.96, the March 2020 high. Above here the US dollar would be back at levels last seen nearly two decades ago. The March resistance will likely hold in the short-term, especially with month-end portfolio rebalancing at the end of the week, but US dollar strength is set to continue in the months ahead. USDOLLAR (DXY) WEEKLY PRICE CHART – APRIL 28, 2022 {{THE_FUNDAMENTALS_OF_BREAKOUT_TRADING}} What is your view on the US Dollar – bullish or bearish?   Apr 28, 2022 | DailyFX Nick Cawley, Strategist
    • While Tesla has nothing directly to do with Elon Musk buying Twitter - TSLA stock closed down 12% on news that Musk may have to sell stock and use other holdings to stand against the loan to finalise the purchase of the social media giant.        
×
×
  • Create New...