Jump to content
  • 0

Pro real order error in demo?


KasperElsborg

Question

Hi there. I'm curious if anyone else has the same problem as me and perhaps a solution or other information regarding this. In my DEMO account it is not possible the activate Pro Order in PRT. It's very frustrating as I would like to do some live testing of my code in the demo account before actually go with it on the Live account. PRT is enabled under settings in the DEMO account, but has no option to enable Pro Order like in LIVE account.

 

The Pro Order works perfectly in the PRT LIVE account- so no issue there.

 

I have raised this issue 3 times with IG helpdesk but at last they send it to IT-Finance, but they never got back, and Its been a week now.

Link to comment

Recommended Posts

  • 0

HI ,


Welcome to the IG Community!

 

Sorry to hear that you have been experiencing issues switching on ProOrder on your demo account. Is this a problem you are still experiencing, or did you hear back from our helpdesk?

 

Tim

Link to comment
  • 0

Hi Tim, and thanks :-)

 

I haven't heard anything yet, though I have tried many times over the last 3 weeks, latest reminder was yesterday. At least it's escalated to IT- finance a week ago. I also send a report from the PRT demo account for troubleshooting

 

Kasper

Link to comment
  • 0

Hi ,

 

I've looked into this, and can see that it has been escalated for further investigation with ProRealTime. We haven't had a response from them yet, so I have chased them up on this.

 

Hopefully we'll have some feedback for you shortly.

 

Thanks,

Tim

Link to comment
  • 0

Hello All , 

 

How was this resolved ? Are you able to share the fix ?

 

I have a similar problem i have activated Pro Real Time and Pro Order in my Live Account but when trying to activate Pro Real Time for my Demo Account it comes up with this errror "Server error occured while activating ProRealTime. Please try later."

 

Tried it yesterday and also today and still the same error?

 

Yohapro order.jpg

Link to comment
  • 0

Hi

 

I have been using the old platform, but would like to get to grips with prorealtime, however, I can only activate for live accounts, but not for demo. Obviously given the complexity of the new platform, there is no way I would use it unless I had practised and understood all the facets. So can anyone explain why I am unable to activate demo, but I can for live?

 

Any help would be gratefully received.

 

Regards

David

Link to comment
  • 0

Ok, so that's the same as the earlier poster in the thread and looks like it needed an IG staffer to intervene to reset your account. Maybe  or  can help from here or perhaps you could either give the helpdesk a ring or use the live account and go to the 'Help' tab, then 'Technical Support', and type in the dialog box the problem and it will be sent to an IG technician.

 

Hopefully won't be too hard to fix.  

Link to comment
  • 0

I've tried to activate PRT on my demo spread bet account, but get the message: Server error. The trial period for ProRealTime on your demo account has ended. If you would like to use PRT on your demo account again you will need to activate PRT on your Live account.

PRT is already active on my Live account, as you can see from the line above - it gives me the option to Disable PRT for live accounts above Activate PRT for demo accounts. I've included a screenshot. @CharlotteIG@JamesIG, it seems as if you're helpful - can you please help me with this?

Thanks - Helen

Screenshot 2020-04-26 at 07.43.30.png

Link to comment
  • 0
On 26/04/2020 at 07:54, HelenS said:

I've tried to activate PRT on my demo spread bet account, but get the message: Server error. The trial period for ProRealTime on your demo account has ended. If you would like to use PRT on your demo account again you will need to activate PRT on your Live account.

PRT is already active on my Live account, as you can see from the line above - it gives me the option to Disable PRT for live accounts above Activate PRT for demo accounts. I've included a screenshot. @CharlotteIG@JamesIG, it seems as if you're helpful - can you please help me with this?

Thanks - Helen

Screenshot 2020-04-26 at 07.43.30.png

Hey Helen, 

I can see the issues you're having. I will get out technical team to reach out to you regarding this. 
All the best. 

Link to comment
  • 0

I have the same error report:

"The trial period for ProRealTime on your demo account has ended. If you would like to use ProRealTime on your demo account again you will need to activate ProRealTime on your Live account."

In my live Account, ProReal Time is activated. 

Why i can't activate it on my Demo? So i can't test strategies yet.

Link to comment
  • 0

Hi, @CharlotteIG

I'm suffering from the same problem as other users have mentioned above. That ProRealTime doesn't activate for the demo account but works fine with the Live version, and leaves an error message when attempting to activate: The trial period for ProRealTime on your demo account has ended. If you would like to use ProRealTime on your demo account again you will need to activate ProRealTime on your Live account.

Thanks.

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Posts

    • Sainsburys full year earnings and Unilever’s first quarter trading update both say the same thing, UK consumers are in for higher prices. The war in Ukraine, supply chain issues and the effects of ongoing Covid all to blame.      
    • US Dollar (DXY) Daily Price and Analysis US Q1 GDP may stall the greenback’s advance. A 20-year high nears for the US dollar. The multi-month US dollar rally continues with the greenback printing a fresh high today ahead of the first look at US Q1 GDP at 12.30 GMT. The US dollar basket (DXY) has been boosted by renewed weakness in the Euro and the Japanese Yen, as investors move from lower-yielding to higher-yielding currencies, while safe-haven flows continue to benefit the greenback. The US growth release later in the session is expected to show a sharp slowdown from the robust Q4 figure of 6.9%. The markets are currently pricing in growth of just 1% for the first three months of this year, with the slowdown mainly due to a reduction in inventory accrual over the quarter. This release is unlikely to move the greenback, unless there is a large miss or beat, as the Fed believe that 2022 US growth will be robust enough to let them tighten monetary policy sharply without damaging the economy. The latest US Core PCE data – the Fed’s preferred inflation reading – is released on Friday and this may have more effect on the US dollar than today’s GDP data. For all market moving economic data and events, see the DailyFX Calendar. The ongoing US dollar rally has been aided by weakness across a range of G7 currencies including the Euro, the Japanese Yen, and the British Pound. The Euro continues to battle with lowly growth expectations, exacerbated by energy concerns, the British Pound is mired by weak economic data, while the Japanese Yen is in freefall as the BoJ continues with its ultra-loose monetary policy.   The US dollar continues to press higher and looks set to break above 103.96, the March 2020 high. Above here the US dollar would be back at levels last seen nearly two decades ago. The March resistance will likely hold in the short-term, especially with month-end portfolio rebalancing at the end of the week, but US dollar strength is set to continue in the months ahead. USDOLLAR (DXY) WEEKLY PRICE CHART – APRIL 28, 2022 {{THE_FUNDAMENTALS_OF_BREAKOUT_TRADING}} What is your view on the US Dollar – bullish or bearish?   Apr 28, 2022 | DailyFX Nick Cawley, Strategist
    • While Tesla has nothing directly to do with Elon Musk buying Twitter - TSLA stock closed down 12% on news that Musk may have to sell stock and use other holdings to stand against the loan to finalise the purchase of the social media giant.        
×
×
  • Create New...