Ig mkt closed my same open position twice and debited my account from 2nd closer.

[Rob128]

I closed my open position at profit, profit credited into my account balance, but position remains open, my margins shows zero $, my P/L shows zero $.

Later time, IG mkt auto closed my SAME OPEN position AGAIN at a more unfavourable price, yet i had a more favourable stop loss price. 

Anyone else had similar problem, and manage to get IG to remove /reverse the incorrect 2nd close of the same position?

[Siaolame]

Same thing happened. I closed at a loss. Later system closed my same position at a higher loss. Now i have double losses in my account.

[TZMWU]

I had the similar issue. My position was force closed. But subsequently it was auto closed the same position again at a later time. Meaning there is a double deduction from my balance. IG reversed one of my withdrawal. I submitted another withdrawal request while maintaining some positive balance for future trades. Later at night when I try to log in, my balance when into negative balance. Seriously what is wrong. Causing so much distress and inconvenience. 

[JulesD]

I have the same problem here.

threw the crash on 5th of September i noticed an inconsistency, after everything started working again.
Somehow IG added a Trade to my Tradinghistory, which i never made.

This Trade, could have never been opened threw the Margin-Reguirements IG has, it`s not possible.

How come IG charged me Money, for a Trade that i never made?? 

They say they will payback all money, but can't tell you when??

They stole Money off of me, that is a scandal !

[dmedin]

Ask the FCA what your rights are lol

[Caseynotes]

On 05/09/2019 at 23:13, Rob128 said:

I closed my open position at profit, profit credited into my account balance, but position remains open, my margins shows zero $, my P/L shows zero $.

Later time, IG mkt auto closed my SAME OPEN position AGAIN at a more unfavourable price, yet i had a more favourable stop loss price. 

Anyone else had similar problem, and manage to get IG to remove /reverse the incorrect 2nd close of the same position?

 

On 05/09/2019 at 23:19, Siaolame said:

Same thing happened. I closed at a loss. Later system closed my same position at a higher loss. Now i have double losses in my account.

 

9 hours ago, TZMWU said:

I had the similar issue. My position was force closed. But subsequently it was auto closed the same position again at a later time. Meaning there is a double deduction from my balance. IG reversed one of my withdrawal. I submitted another withdrawal request while maintaining some positive balance for future trades. Later at night when I try to log in, my balance when into negative balance. Seriously what is wrong. Causing so much distress and inconvenience. 

 

7 hours ago, JulesD said:

I have the same problem here.

threw the crash on 5th of September i noticed an inconsistency, after everything started working again.
Somehow IG added a Trade to my Tradinghistory, which i never made.

This Trade, could have never been opened threw the Margin-Reguirements IG has, it`s not possible.

How come IG charged me Money, for a Trade that i never made?? 

They say they will payback all money, but can't tell you when??

They stole Money off of me, that is a scandal !

Hi, I've been with IG a long time and the outage on Thursday was by far the worst I've seen but previous problems where accounts have been affected have usually been settled quickly by IG to the satisfaction of those concerned (at least those who have spoken up on the forum anyway).

[Rob128]

Hey all. 

Just letting you guys know that after i contacted ig helpdesk on Friday during work hours and explained my issue. They acknowledged my issue was caused by their system, and they said will either auto reverse or manually reverse the debit within 48 hrs.

As of this morning (within 48 hrs), they refunded my money. 

Hope you guys received the same refund/ reversal by now as well, if not, you should get in touch with their help desk.

As for those accounts gone into -ve, hope you guys haven't been shutdown as the result of it. 

All the best and profitable trading!!

Rob