Jump to content
  • 0

IG Status


Caseynotes

Question

Current platform issues;

Issues closing positions

Update - We're continuing to investigate this issue, please call only if you need to deal.
Sep 5, 12:00 UTC

Update - We're continuing to investigate this issue, please call only if you need to deal.
Sep 5, 11:53 UTC

Investigating - Some clients are experiencing issues closing positions via our platforms. Please call if you need to deal: 0207 896 0000.
Sep 5, 11:33 UTC

https://status.ig.com/?REF=TS&SM=TW&CHID=9

 

 

Link to comment

Recommended Posts

  • 0
20 minutes ago, Caseynotes said:

Current platform issues;

Issues closing positions

Update - We're continuing to investigate this issue, please call only if you need to deal.
Sep 5, 12:00 UTC

Update - We're continuing to investigate this issue, please call only if you need to deal.
Sep 5, 11:53 UTC

Investigating - Some clients are experiencing issues closing positions via our platforms. Please call if you need to deal: 0207 896 0000.
Sep 5, 11:33 UTC

https://status.ig.com/?REF=TS&SM=TW&CHID=9

 

 

Yeah but the phones are jammed too! How do we trade?

  • Like 2
Link to comment
  • 0
4 minutes ago, Caseynotes said:

call to close only, they say keep trying.

https://status.ig.com/

image.png.5b9ed1352953d1aa1efbda2edc993499.png

In all the years with IG never had this quite so bad... i best they will not honour a thing if your trade was in profit... ho hum... these bucket shops eh?

Edited by Zerget
asterisks were added but not by me and I didn;t put in a swear word... hmmm
Link to comment
  • 0

Not sure what are the legalities around it when you want to change your position or close the position and cant. If this results in loss, i am sure there can be a legal case against IG and the will have to honor it. 

Just make sure you screenshot it and also capture the reference numbers 

Edited by Andy2010
Link to comment
  • 0
45 minutes ago, Caseynotes said:

Current platform issues;

Issues closing positions

Update - We're continuing to investigate this issue, please call only if you need to deal.
Sep 5, 12:00 UTC

Update - We're continuing to investigate this issue, please call only if you need to deal.
Sep 5, 11:53 UTC

Investigating - Some clients are experiencing issues closing positions via our platforms. Please call if you need to deal: 0207 896 0000.
Sep 5, 11:33 UTC

https://status.ig.com/?REF=TS&SM=TW&CHID=9

 

 

Main switch board number just goes dead when you press1 for existing client. Press 2 for new clients and it rings a few times before going dead. Very poor.

Link to comment
  • 0

The chat is not working (or being very, very busy). I lost revenue being unable to change the stop and even close the EURGBP deal.

Moreover, I can't close a pending order on the same pair. 

I need an URGENT cancel of the pending order as I do not trust the system these days and would not like to enter a deal I can't control on a timely manner. 

How can I do this before the Order change into Position?

Thank you.

Link to comment
  • 0
Guest TraderC

I couldn't close trade manually for the past 1 hour manually. The TP set and the trades were in profit and hit, but IG did not even close the trades automatically. I've the screenshots! Now i cant even login to their web and mobile. Is this on purpose?

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Posts

    • Sainsburys full year earnings and Unilever’s first quarter trading update both say the same thing, UK consumers are in for higher prices. The war in Ukraine, supply chain issues and the effects of ongoing Covid all to blame.      
    • US Dollar (DXY) Daily Price and Analysis US Q1 GDP may stall the greenback’s advance. A 20-year high nears for the US dollar. The multi-month US dollar rally continues with the greenback printing a fresh high today ahead of the first look at US Q1 GDP at 12.30 GMT. The US dollar basket (DXY) has been boosted by renewed weakness in the Euro and the Japanese Yen, as investors move from lower-yielding to higher-yielding currencies, while safe-haven flows continue to benefit the greenback. The US growth release later in the session is expected to show a sharp slowdown from the robust Q4 figure of 6.9%. The markets are currently pricing in growth of just 1% for the first three months of this year, with the slowdown mainly due to a reduction in inventory accrual over the quarter. This release is unlikely to move the greenback, unless there is a large miss or beat, as the Fed believe that 2022 US growth will be robust enough to let them tighten monetary policy sharply without damaging the economy. The latest US Core PCE data – the Fed’s preferred inflation reading – is released on Friday and this may have more effect on the US dollar than today’s GDP data. For all market moving economic data and events, see the DailyFX Calendar. The ongoing US dollar rally has been aided by weakness across a range of G7 currencies including the Euro, the Japanese Yen, and the British Pound. The Euro continues to battle with lowly growth expectations, exacerbated by energy concerns, the British Pound is mired by weak economic data, while the Japanese Yen is in freefall as the BoJ continues with its ultra-loose monetary policy.   The US dollar continues to press higher and looks set to break above 103.96, the March 2020 high. Above here the US dollar would be back at levels last seen nearly two decades ago. The March resistance will likely hold in the short-term, especially with month-end portfolio rebalancing at the end of the week, but US dollar strength is set to continue in the months ahead. USDOLLAR (DXY) WEEKLY PRICE CHART – APRIL 28, 2022 {{THE_FUNDAMENTALS_OF_BREAKOUT_TRADING}} What is your view on the US Dollar – bullish or bearish?   Apr 28, 2022 | DailyFX Nick Cawley, Strategist
    • While Tesla has nothing directly to do with Elon Musk buying Twitter - TSLA stock closed down 12% on news that Musk may have to sell stock and use other holdings to stand against the loan to finalise the purchase of the social media giant.        
×
×
  • Create New...