Jump to content
  • 0

Why does the API return different data to shown in the web app, with low prices not being lowest? [Solved... user error]


DanT

Question

I was trying to write some algorithms using the API, but I keep finding instances where the data doesn't seem to add up (and is different to what's shown in the web app).

 

Here's one example where the lowPrice has a higher bid than the closePrice according to the API - however the low bid price shown in the web app is lower. The result is that I have candles where the wicks go inside the body (this happens if I draw using bid, or using mid points).

 

I can't figure out why the web app and the API would show different data (this isn't the only place, I've found several instances of this and I've barely done any checking!)..

Untitled.png

Edited by DanT
Link to comment

5 answers to this question

Recommended Posts

  • 0
Guest Alan Oliver

IG have responded to a request regarding the unsatisfactory operations of their web trader platforms.

The web platform has known issues, i.e. it does not show the correct prices of the underlying market as the market prices change. If you are a trader who places a trade based on the ticket price, or the bar/candle chart, or the horizontal fill lines, be aware!! I have sent graphic shots of three different entry prices on the same chart at the same time depending on whether you are looking at the ticket, the bar or the entry order lines.

The response from IG is copied below:

Thanks for your email. There is already an investigation for the problem where sometimes the bid/ask price will fall outside of what is displayed on the charts, the reference number for it is INC0337629. It is a display problem which does not affect the execution of the trade, it also only seems to happen on the web platform so if you are unsure of the chart price then you can compare it to the chart price on the mobile app. 

Regards,
Anton Liebenberg
Trading Services

What is so surprising is that someone in a support role is so ignorant of trading. Any trader who manually enters a position or manages stops manually is at a distinct disadvantage with IG...of course your trade is affected if the price on the chart/bar is 6708 and you get filled at 6710 (when the spread is 1 point)..but of course you should know to have your phone app running at the same time to make sure your web price is at the real price !! Really, seriously?

My suggestion: Dont trade with IG. They have shown here they know they have an issue but are happy not to oblige their clients with refunds when their platform fills at wrong prices. 

You have been warned....

Alan Oliver.

Account now permanently closed. Close yours asap.....

Link to comment
  • 0

I never traded with real money here - I was disappointed enough with the demo system that I decided I just didn't trust it. I frequently ended up with trades that were open but not listed in the web app, or listed in the web app but actually closed (clearing cookies, app data, logging out/in did not help). Every time I contacted them they said this only happened on demo because it was "a simulated environment" and if it did ever happen on live (wait, I thought it couldn't?) I would be compensated. I wouldn't like to have that fight since it would be very difficult prove from screenshots what had occurred. With the stakes involved, it's critical customers can trust the platform, and I just didn't.

 

There were also other small annoying things, like having hugely different minimum bets between live/demo, which makes moving to live harder because you might find you can't do some of the things you were doing on demo on live (I did report this a few times, but it was never fixed before I gave up).

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Posts

    • Sainsburys full year earnings and Unilever’s first quarter trading update both say the same thing, UK consumers are in for higher prices. The war in Ukraine, supply chain issues and the effects of ongoing Covid all to blame.      
    • US Dollar (DXY) Daily Price and Analysis US Q1 GDP may stall the greenback’s advance. A 20-year high nears for the US dollar. The multi-month US dollar rally continues with the greenback printing a fresh high today ahead of the first look at US Q1 GDP at 12.30 GMT. The US dollar basket (DXY) has been boosted by renewed weakness in the Euro and the Japanese Yen, as investors move from lower-yielding to higher-yielding currencies, while safe-haven flows continue to benefit the greenback. The US growth release later in the session is expected to show a sharp slowdown from the robust Q4 figure of 6.9%. The markets are currently pricing in growth of just 1% for the first three months of this year, with the slowdown mainly due to a reduction in inventory accrual over the quarter. This release is unlikely to move the greenback, unless there is a large miss or beat, as the Fed believe that 2022 US growth will be robust enough to let them tighten monetary policy sharply without damaging the economy. The latest US Core PCE data – the Fed’s preferred inflation reading – is released on Friday and this may have more effect on the US dollar than today’s GDP data. For all market moving economic data and events, see the DailyFX Calendar. The ongoing US dollar rally has been aided by weakness across a range of G7 currencies including the Euro, the Japanese Yen, and the British Pound. The Euro continues to battle with lowly growth expectations, exacerbated by energy concerns, the British Pound is mired by weak economic data, while the Japanese Yen is in freefall as the BoJ continues with its ultra-loose monetary policy.   The US dollar continues to press higher and looks set to break above 103.96, the March 2020 high. Above here the US dollar would be back at levels last seen nearly two decades ago. The March resistance will likely hold in the short-term, especially with month-end portfolio rebalancing at the end of the week, but US dollar strength is set to continue in the months ahead. USDOLLAR (DXY) WEEKLY PRICE CHART – APRIL 28, 2022 {{THE_FUNDAMENTALS_OF_BREAKOUT_TRADING}} What is your view on the US Dollar – bullish or bearish?   Apr 28, 2022 | DailyFX Nick Cawley, Strategist
    • While Tesla has nothing directly to do with Elon Musk buying Twitter - TSLA stock closed down 12% on news that Musk may have to sell stock and use other holdings to stand against the loan to finalise the purchase of the social media giant.        
×
×
  • Create New...