Jump to content

Can't close winning trades in DEMO


Recommended Posts

I'm trying to close my winning trades.  I have $55,000 in Funds and Profit / Loss of + $117,000 over 3 trades.
Trade 1 is $1000, trade 2 is $52,000 and trade 3 is $64,000. 

When i try to close any of these trades (on the new terminal) i get an error message that says "You have requested a closing transaction but either you have  no open position in that market, or the size is greater than your existing positions."

Any ideas why it wont let me close my trades?  This is demo account (unfortunately).

Link to comment

I know right!  I wish it was.. haha.  I came from Pepperstone on MT4 and have been testing IG's new platform out.  I really like it!  Just want to make sure i know how to use their platform inside out before putting real money in. 

Would be interesting to know if anyone has had issues with closing live account positions during this time.

Link to comment

Hi @NickoMacca, occasionally the odd glitch has turned up on the demo platform but I've not seen anything on the forum here about any problems with the live platform closing positions. This particular demo glitch is a bit odd in that it has spanned a couple of days. A brokers demo platform is used by the brokers technicians to test updates and new features before moving them onto the live platform so it's not surprising there is the occasional fail. 

Link to comment

Thanks @Caseynotes, It looks like they have removed all of the positions.  The 3 positions aren't there any more, so they may have fixed the bug, but it was most likely tied to everyone's positions.   In order to get rid of the bug, i guess they had to get rid of the positions, too. 

I'll just 'add funds' to the same amount as my positions were at and continue from there.  Cheers!

Link to comment

@NickoMacca, pleased that seems to have been sorted, it was unusual to have gone on for so long. Thinking of my reply to you previous post about closing trades and my replies to another thread I should have added a proviso, leveraged sb and cfd's are not usually a problem nor share dealing in general but be aware that if you are looking to trade in very illiquid stocks IG won't automatically act as a market maker and take the trade off you but will instead go to market to find a buyer/seller for you and if one is not currently available they can't close. This basic rule applies to any brokerage, very illiquid stocks are a specialist market and IG tries to keep them off their books. 

Link to comment
  • JamesIG changed the title to Can't close winning trades in DEMO
  • 2 weeks later...
Guest Jaggrt

Im having the same problem, I don't recall buying a FTSE 100 (£10) @ 1 contract, showing over £4000 profit but no way to remove it from my position.

 

Link to comment
  • 1 year later...
Guest Kiki Zhang

Same thing happened today on the Demo account. I wonder would live account be the same? I would be worried to open a live account if many issues.

Link to comment
  • 3 months later...

I'm having the same issue. I'm trying to close out of a trade in a demo account and get the rejection sound every time I press the x.  First time seeing this issue.

Link to comment
  • 4 months later...

Same problem, had a message unable to close position (20k in the money) due to insufficient funds! Wondering whether its offsetting other positions and requires extra margin as a result, or just a glitch.

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Posts

    • Sainsburys full year earnings and Unilever’s first quarter trading update both say the same thing, UK consumers are in for higher prices. The war in Ukraine, supply chain issues and the effects of ongoing Covid all to blame.      
    • US Dollar (DXY) Daily Price and Analysis US Q1 GDP may stall the greenback’s advance. A 20-year high nears for the US dollar. The multi-month US dollar rally continues with the greenback printing a fresh high today ahead of the first look at US Q1 GDP at 12.30 GMT. The US dollar basket (DXY) has been boosted by renewed weakness in the Euro and the Japanese Yen, as investors move from lower-yielding to higher-yielding currencies, while safe-haven flows continue to benefit the greenback. The US growth release later in the session is expected to show a sharp slowdown from the robust Q4 figure of 6.9%. The markets are currently pricing in growth of just 1% for the first three months of this year, with the slowdown mainly due to a reduction in inventory accrual over the quarter. This release is unlikely to move the greenback, unless there is a large miss or beat, as the Fed believe that 2022 US growth will be robust enough to let them tighten monetary policy sharply without damaging the economy. The latest US Core PCE data – the Fed’s preferred inflation reading – is released on Friday and this may have more effect on the US dollar than today’s GDP data. For all market moving economic data and events, see the DailyFX Calendar. The ongoing US dollar rally has been aided by weakness across a range of G7 currencies including the Euro, the Japanese Yen, and the British Pound. The Euro continues to battle with lowly growth expectations, exacerbated by energy concerns, the British Pound is mired by weak economic data, while the Japanese Yen is in freefall as the BoJ continues with its ultra-loose monetary policy.   The US dollar continues to press higher and looks set to break above 103.96, the March 2020 high. Above here the US dollar would be back at levels last seen nearly two decades ago. The March resistance will likely hold in the short-term, especially with month-end portfolio rebalancing at the end of the week, but US dollar strength is set to continue in the months ahead. USDOLLAR (DXY) WEEKLY PRICE CHART – APRIL 28, 2022 {{THE_FUNDAMENTALS_OF_BREAKOUT_TRADING}} What is your view on the US Dollar – bullish or bearish?   Apr 28, 2022 | DailyFX Nick Cawley, Strategist
    • While Tesla has nothing directly to do with Elon Musk buying Twitter - TSLA stock closed down 12% on news that Musk may have to sell stock and use other holdings to stand against the loan to finalise the purchase of the social media giant.        
×
×
  • Create New...