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Sync issue forces all windows to close



I reported this to helpdesk however due to it being a sync issue and having no clear steps to duplicate, and because the individual support person had not received any similar reports I was told it would not be forwarded on and no ticket would be created for developers. 

So instead I am forced to come here and make a noise.

The site has a async/sync issue where if a browser crashes (something the javascript code involved can do often enough) then the backend is left in a state where it breaks the sites UX.

* Crashed tab
* Click Chrome button to restore it.
* "Platform" tab is insta-closed
* "Open platform" results in a tab opening which is insta-closed.
* No further action can be taken in the system without first logging out and in again.

> it was originally developed that the platform could only be open in one tab per browser

This is entirely inappropriate for any website. I manage my tabs and windows in my browser, no site should interfere with the normal functioning of a web browser.

This is the antithesis of good UX.

> Unless it is something that can be replicated we are unable to raise it as an issue.

Being a sync issue I would require your full dev environment to build a system which could duplicate such a **bug**. This obviously is not something I can do, so demanding duplication of such a sync issue is not productive in any way and does not lead to any improvement in the IG systems.
Please open a ticket so the developers can be made aware of this actual issue in their system.
I'm sure they know that this kind of code is always a bad idea but someone in middle-management through they were a genius. Unfortunately said genius is not a UX expert and has messed up your system.
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  • -1

Why are you not using the new platform? That should be html5 rather than JS. 

Also it’s likely to only offer one tab and auto close any attempts at a second for a number of different reasons, many of which I believe you have no idea about. 

To be frank I’m always curious as to why a single individual seems to think that have a better grasp of things over a multi billion pound company with hundreds of devs working on it...

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  • -1

html5 rather than JS


auto close any attempts at a second

Yes. If the backend state gets out of sync with the actual browser state then this functionality instead closes any new attempts to open a FIRST "platform" window.

 you have no idea about.

Oh the irony.

> To be frank I’m always curious as to why a single individual seems to think that have a better grasp of things over a multi billion pound company with hundreds of devs working on it.

Devs need user feedback or issues like this remain undetected.

Thanks for your valuable contribution.


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