Share Account with my Husband

[touareg]

Hi all, My name is Stephanie, I want my Husband to be able to use my account, when I asked IG for help on this they made it sound like I was up to no good and put stop on my account, any help would be grateful. 

[Caseynotes]

Hi   Follow the link to the IG page on 'joint account' and 'power of attorney'.

 

https://www.ig.com/uk/joint-account-and-power-of-attorney

 

 

 

[touareg]

thanks for that, But I made an inquire with IG and was told I can't do that and they stopped my account from trading, just like that, while I was talking to them.

[touareg]

Have read the terms of the POA but we have to open a 2nd account to do this, what is the point of a 2nd account when we wish to use the same account, also account inactivity charges will apply if you don't use the account, why is it so hard for them to understand that a family might want to use the one account, this is just a small account for a few small trades, come on IG.

[touareg]

Also your link does not work outside of the UK, we are in Australia, Thanks.

[touareg]

UPDATE:

 

Now we are getting silly, here is the solution from IG help desk, have my husband open an account, then transfer my shares to his account and then close my account.

Really, how about you unlock my account, and we just get on with life.

[JamesIG]

Everyone who signs up to IG will have to go through KYC checks to make sure that only the individual who wants to trade is trading. This applies for everyone, irrespective of marital status. There are a number of additional legal and regulatory requirements which must be followed when trading.

 

This means that if you admit that either you signed up for an account in a different persons name (even if that is your partner), or that someone other than the account holder is trading, then yes - your account will be locked until the appropriate legal documents have been signed. There are a number of reasons why this is required, but it boils down to a basic principle: any form of investment has a potential to lose money if the markets move against you, and therefore any trade decision needs to be made by an individual who accepts liability and funds their own account. 

 

How to sort a limited power of attorney 

 

We understand that many will like to have shared accounts, or to be able to deal on their partners accounts. This is why there is a process in place to make this as smooth and quick as possible. Each individual needs to create an account at IG.com, and this shouldn't take longer than 3 or 4 minutes per individual. You then need to fill out the appropriate Limited Power of Attorney form (which is here for Australian clients, or can simply be searched in IG.com for your relevant location) which is a legal requirement, and email it to us. Assuming everything  is correct on the form, the turn around is usually complete within a day. 

 

I hope this clarifies things. 

[touareg]

Thank you for your reply,

This was all that needed to be done in the first place, clear and concise instructions.

No need for the hostilities from IG Staff, not everyone is a crook.

Problem has now been rectified.

[JamesIG]

hi  - apologies if you felt any previous conversation you had with our trading services team was not up to the high level of professionalism and efficiency which you should expect. I shall raise this internally. All the best. 

[touareg]

So it still goes on, no POA in place, No shares have been transferred in to my account and no emails or any form of contact from IG,

so what do I do now, its no wonder people get upset, your support is really bad.

 

Any help or Ideas would be appreciated.

 

Stephaine 

[JamesIG]

I'm sorry that you are not happy with our service, but I have just looked back at the events / conversation surrounding this and I believe we were waiting on the LPOA documentation from yourself? After your initial query on Community above, and the reply requesting you send in a LPOA form, I can see that you sent us the form this morning. Turn around for manual processes and checks by our KYC team are generally a day (24 hours), but it looks like this was completed within 12 hours from when you sent the form. 

 

I have just had a look at your account and believe everything is now in order? Please give our TS team a call if you wish to discuss anything further as I believe this would be account specific which we wouldn't be able to discuss on a public forum. 

[touareg]

Thank you, Account is now unlocked, The email I sent yesterday was the 2nd email, which they claim they never got. All good now, we can get on with life. Stephaine.

[yatt]

Can I just ask: Once the power of attorney paperwork is sorted out - how does it work in practice?  ie. does the "client's" accounts show up in the "attorney's" dashboard?

[JamesIG]

Hey  - when you log in to the platform on the left hand side there will be a drop down menu to switch between accounts. 

[yatt]

Thanks for that.