Pivot Points misleading on All Sessions markets

[Hallgente]

Who at IG is responsible for Pivot Point generation on ProRealTime charts please?  I'd like to ask some questions relating to the misleading pivot points generated in ProRealTime on the All Sessions markets.

 

Thank you

 

Hallgente

[JamesIG]

Hi - if you'd like to either list your questions here, or send an email to helpdesk@ig.com then one of our technical support guys will be able to assist. 

[Hallgente]

Hi James

 

A) Daily Pivot Points - For the DFB markets of FTSE, DAX and Wall Street (DJI):as available in the chargeable professional charting package ProRealTime:

 

A1. What days of the week do you collect values to calculate daily pivot points?

A2. What exact time of each trading day timestamp do you use when collecting the High, Low, Close values/data necessary to calculate the daily pivot points?. 

A3.. Please can you state whether the timestamp used in the calculations is local time for the applicable market or some other universal timestamp.

 

B) Daily Pivot Points - For the DFB markets of all USA All Sessions stocks as available in the chargeable  professional charting package ProRealTime:

 

B1. What days of the week do you collect values to calculate daily pivot points?

B2. What exact time of each trading day timestamp do you use when collecting the High, Low, Close values/data necessary to calculate the daily pivot points?. 

B3.. Please can you state whether the timestamp used in the calculations is local exchange time or some other universal timestamp.

 

Thank you

 

Hallgente

[AntonL-IG]

Hi 

 

In Prorealtime the answer to allot of your questions would depend on your timezone settings in Prorealtime. Right click on the chart and go to "custom trading hours" to see which settings you have in use.

 

A1: Pivot points would be calculated based on the candles visible on your chart, from that same trading hours section you can either include or exclude weekend data.

 

 A2: Trading hours are also set from the same section mentioned above.

 

B: You would set up your trading times from the custom trading hours section, each category has its own settings so for instance shares UK and shares US would have their own individual time zone settings. 

 

If you have any further questions then please let us know.

 

Thanks

Anton

[Hallgente]

Hi Anton

 

1. It seems ProRealTime added functionality to Pivot Point generation in the past but neither IG or ProRealTime announced it or made it obvious for an oldie like me.  Nuff said.  Anyhow........... the functionality added permits the times the HLC values are captured to be user defined.  Here's a screenshot in case you're not familiar..  http://my.jetscreenshot.com/16785/20171227-gnzf-56kb

 

2. Your previous comments about changing ProRealTime charts to particular timezone settings doesn't sound right for anybody trading or monitoring positions Indices, stocks, commodities and forex on a regular basis.

 

QUESTION - For the user defined time settings for Pivot Point calculation as shown in the screenshot above, please can you confirm that the values are captured off your book at the user defined times only Monday through Friday and not off your charts/database of your All Sessions markets on days other than Monday through Friday.

 

Many thanks

 

Hallgente