Unable to download historic data since the clocks went forward

[SgtPepper]

Hi, I Have been using the api for around 3 years. It usually works fine. However, since the clocks went forward

on Sunday I have been unable to download any historic daily data for either EURUSD or USDJPY.

Can anyone help? I'm thinking it's more than just a coincidence that it's stopped working since the clocks in the UK went forward.

Best

Sean

[VetTrading]

I have been using the 4 hour charts since the US time change days ago, now the UK time charts are not in sync with the brokers 4 hr candles, possibly a glitch? @Helpdesk anything? thanks.

[SgtPepper]

Hi. Done some more testing on the clocks change issue, re : downloading historic data (spreadbetting demo) via the API.

 

Now tested on EURUSD, USDJPY, NZDUSD & AUDUSD, & can confirm:

 

It is worse than I thought; It's not that the date stamps are wrong, I can still download data for the daily and the 4hr,

 

it's just that the data is not available until 1hr later than it should be available,

 

ie. the daily historic data can now only be downloaded via the api at 1hr past midnight, and not at midnight as it should be.

 

Similarly for the 4hr:

 

The closed 00:00 candle is not available for download until 05:00(should be available for download at 04:00)

The closed 04:00 candle is not available for download until 09:00 (should be available for download at 08:00)

The closed 08:00 candle is not available for download until 13:00(should be available for download at 12:00)

The closed 12:00 candle is not available for download until 17:00(should be available for download at 16:00)

The closed 16:00 candle is not available for download until 21:00(should be available for download at 20:00)

The closed 20:00 candle is not available for download until 01:00(should be available for download at 00:00)

 

Currently I can't trade as the data on the 4hr & daily is only available for download 1hr later than it should be (since the clocks went forward at the weekend)

[SgtPepper]

https://www.ig.com/uk/help-and-support/charts/ig-charts/when-are-change-figures-on-ig-charts-reset

Sorry to have to keep posting. I keep hoping someone will acknowledge the issue and say that they're working on it.

A quote from your own website, at the link above:

"When are change figures on IG charts reset?

 

Change figures on our charts are reset at midnight local market time. For example, the daily candle on the FTSE will reset at midnight London time, and on Wall Street the chart will reset at midnight New York time.

For our forex markets, all figures will reset at midnight UK time. "

This is currently untrue & not happening for historic data downloaded via the api. Please fix.

 

[VetTrading]

On 30/03/2022 at 17:34, SgtPepper said:

Hi. Done some more testing on the clocks change issue, re : downloading historic data (spreadbetting demo) via the API.

 

Now tested on EURUSD, USDJPY, NZDUSD & AUDUSD, & can confirm:

 

It is worse than I thought; It's not that the date stamps are wrong, I can still download data for the daily and the 4hr,

 

it's just that the data is not available until 1hr later than it should be available,

 

ie. the daily historic data can now only be downloaded via the api at 1hr past midnight, and not at midnight as it should be.

 

Similarly for the 4hr:

 

The closed 00:00 candle is not available for download until 05:00(should be available for download at 04:00)

The closed 04:00 candle is not available for download until 09:00 (should be available for download at 08:00)

The closed 08:00 candle is not available for download until 13:00(should be available for download at 12:00)

The closed 12:00 candle is not available for download until 17:00(should be available for download at 16:00)

The closed 16:00 candle is not available for download until 21:00(should be available for download at 20:00)

The closed 20:00 candle is not available for download until 01:00(should be available for download at 00:00)

 

Currently I can't trade as the data on the 4hr & daily is only available for download 1hr later than it should be (since the clocks went forward at the weekend)

Thanks for looking into it, I'm trading on the open (demo only atm) when the 4 hour appears and using it like normal, I can say it's not been easy, I think there's confusion amongst traders across the board, paper trading only until the situation is fixed, it's like they haven't updated the time on the system, the monthly candle is showing bullish and bearish colours contained within one candle, never seen that before. Usually the tech team update after the bell closes on Friday nights, they often reply quick on twitter, lets hope its fixed for Monday, thanks.  @Helpdesk

[SgtPepper]

On 01/04/2022 at 21:42, VetTrading said:

Thanks for looking into it, I'm trading on the open (demo only atm) when the 4 hour appears and using it like normal, I can say it's not been easy, I think there's confusion amongst traders across the board, paper trading only until the situation is fixed, it's like they haven't updated the time on the system, the monthly candle is showing bullish and bearish colours contained within one candle, never seen that before. Usually the tech team update after the bell closes on Friday nights, they often reply quick on twitter, lets hope its fixed for Monday, thanks.  @Helpdesk

Just checked last night - for me this issue now appears to be fixed. Daily now downloadable from midnight onwards, 4hr now downloadable from midnight, 4am, 8am,12pm, 4pm, 8pm etc as usual. Thanks tech team