Account Verification

[Pump_Alpha]

My account's share dealing status has been on pending for 3 weeks. Can anyone help?

[ArvinIG]

28 minutes ago, Pump_Alpha said:

My account's share dealing status has been on pending for 3 weeks. Can anyone help?

Hi @Pump_Alpha,

Thank you for your post, I reached out to the account opening team. We  will send you an email as your application requires further information.

Thank you - Arvin

[Pump_Alpha]

Hi this matter still has not been resolved

[ArvinIG]

On 30/03/2022 at 00:46, Pump_Alpha said:

Hi this matter still has not been resolved

Hi @Pump_Alpha,

The account opening team sill need to verify some information. An email was sent to you.

Thank you - Arvin

[Bobobuba]

Hello, I have submitted my documents long ago, and in my dashboard it is written:

 

Activate your account

Your account is almost active. Before you start dealing, please upload your documents.

 

However when I press "Upload now", in a window it is written that my "Documents are being reviewed" but also there is a tick mark telling "my identity was verified".

There is nothing else I can upload nor do.

How should I proceed? 

[ArvinIG]

11 hours ago, Bobobuba said:

Hello, I have submitted my documents long ago, and in my dashboard it is written:

 

Activate your account

Your account is almost active. Before you start dealing, please upload your documents.

 

However when I press "Upload now", in a window it is written that my "Documents are being reviewed" but also there is a tick mark telling "my identity was verified".

There is nothing else I can upload nor do.

How should I proceed? 

Hi @Bobobuba,

You can follow up on your application by reaching out to sales.en@ig.com. The account opening team will be able to give you an update on your application status.

All the best - Arvin