Jump to content
  • 0

charts not working


lesmalo

Question

Charts on PC have not been working since Friday. Tried using different browsers - Chrome, Firefox and IE. Re started PC and modem. Re loaded Flash.

 

Tried a different PC at a different address, same thing.

 

Any ideas?

Link to comment

12 answers to this question

Recommended Posts

Hi 

 

There is a known issue that our Western Australia clients that use Telstra have been experiencing issues. This is a Telstra issue and has unfortunately meant that apart from giving troubleshooting advice, we are unable to resolve the issue. 

 

 If you are using Telstra, do your charts now work?

 

Thanks,

 

MichaelC

Link to comment

Hi,

I am also in WA and having the same problem with charts not working on my desktop. I'm with iinet so it goes beyond Telstra.  Charts work fine on my iPhone which is also with iinet, but via optus net.

Link to comment

I think the problem with charts not working is a windows update. When at home my iPhone uses wifi to connect to the web and IG. The charts work fine in the phone. Therefore it is the Program that has a clash with the update at the end of May. It is most frustrating. Please take another look at it.

Link to comment

Hi,   I'm in Sydney and have been trying for what seems about a month now with not being able to see charts.   This followed after a windows update and tried advance settings and resetting adobe flash player numerous times, sometimes rebooting in between but nothing has worked.  Had hoped another windows update last week would fix the issue but it hasn't.   

 

Have also tried chrome but have the same issue.  I work long hours and really don't feel like hanging on the phone with Telstra while they try settings as I have enough problems with them and the internet dropping out etc.

 

Any suggestions would be welcome.

Link to comment

Hi  and , sorry to hear you've been having technical difficulties!

 

If you can't find the answer on here, please do get in touch with our technical helpdesk as they'll have a lot of things they can try to resolve the issue for you!  They are available on +61 (3) 9860 1729 or helpdesk.au@ig.com, so please do get in touch when you can.

 

Hope it gets sorted!

 

Thanks,

Hannah

Link to comment

Hi

Sorry, but it's not an issue of trying to look at charts on weekends as I don't even try then.   It's the fact that when I log into IG of an evening that charts don't come up.   Admittedly I possibly haven't tried for a month or so as I've given up for the time being but was trying a couple of times a week for months and seeing nothing.

 

Frustrating as I would often spend a couple of hours most evenings looking for trades.   I'm not saying it is an IG issue as even though I've been able to verify that I have the current version of the flash player as I tried a couple of weeks ago to do a Telstra Speed Check on data download rates it doesn't work and tells me I need to have flash player loaded.  Then tried the Oomla test and it worked there so maybe they don't use flash.   Either way there is some type of conflict with my computer and Flash and my computer is a HP and barely 1 year old.

 

regards

Link to comment

Hi   This problem with Telstra (Australia) carrying IG data has been going on for years and has affected traders in Syd, Melb and Perth but seems to be a specific Telstra problem and does not seem to affect any other countries or any other carriers. Check  's post not far down this thread to go through possible remedies.

Any other Australian traders who have solved this problem please advise.

Link to comment

Hi , sorry to hear you're having chart issues.  As  mentioned, this is symptomatic of ongoing Telstra problems  affecting some clients and users, however if you'd like our technical support team to take a closer look, please do contact them!

 

Thanks,

Hannah

Link to comment

Archived

This topic is now archived and is closed to further replies.

  • Posts

    • Sainsburys full year earnings and Unilever’s first quarter trading update both say the same thing, UK consumers are in for higher prices. The war in Ukraine, supply chain issues and the effects of ongoing Covid all to blame.      
    • US Dollar (DXY) Daily Price and Analysis US Q1 GDP may stall the greenback’s advance. A 20-year high nears for the US dollar. The multi-month US dollar rally continues with the greenback printing a fresh high today ahead of the first look at US Q1 GDP at 12.30 GMT. The US dollar basket (DXY) has been boosted by renewed weakness in the Euro and the Japanese Yen, as investors move from lower-yielding to higher-yielding currencies, while safe-haven flows continue to benefit the greenback. The US growth release later in the session is expected to show a sharp slowdown from the robust Q4 figure of 6.9%. The markets are currently pricing in growth of just 1% for the first three months of this year, with the slowdown mainly due to a reduction in inventory accrual over the quarter. This release is unlikely to move the greenback, unless there is a large miss or beat, as the Fed believe that 2022 US growth will be robust enough to let them tighten monetary policy sharply without damaging the economy. The latest US Core PCE data – the Fed’s preferred inflation reading – is released on Friday and this may have more effect on the US dollar than today’s GDP data. For all market moving economic data and events, see the DailyFX Calendar. The ongoing US dollar rally has been aided by weakness across a range of G7 currencies including the Euro, the Japanese Yen, and the British Pound. The Euro continues to battle with lowly growth expectations, exacerbated by energy concerns, the British Pound is mired by weak economic data, while the Japanese Yen is in freefall as the BoJ continues with its ultra-loose monetary policy.   The US dollar continues to press higher and looks set to break above 103.96, the March 2020 high. Above here the US dollar would be back at levels last seen nearly two decades ago. The March resistance will likely hold in the short-term, especially with month-end portfolio rebalancing at the end of the week, but US dollar strength is set to continue in the months ahead. USDOLLAR (DXY) WEEKLY PRICE CHART – APRIL 28, 2022 {{THE_FUNDAMENTALS_OF_BREAKOUT_TRADING}} What is your view on the US Dollar – bullish or bearish?   Apr 28, 2022 | DailyFX Nick Cawley, Strategist
    • While Tesla has nothing directly to do with Elon Musk buying Twitter - TSLA stock closed down 12% on news that Musk may have to sell stock and use other holdings to stand against the loan to finalise the purchase of the social media giant.        
×
×
  • Create New...