All chart content missing.

[LJA]

When I click on the chart icon, the window appears with border and title but no content -entirely blank.

Rest of system is working fine.

I have reloaded Adobe Flash Player but still does not work.

Environment is Windows 10 with Chrome browser on the NBN.

 

Any suggestions?

Thanks......................Les.

 

[Caseynotes]

HI   Not sure which platform you are using but suspect you need to be running Java not Flash Player.

 

https://java.com/en/download/

 

[LJA]

Thanks for the Java suggestion.

I have re-loaded the latest version of Java for Windows desktop and the blank chart screen problem still remains.

Maybe the helpdesk can help me on Monday morning.

[cosmos]

I have the same problem. Had Telstra tech look into it for over 2 hours and after trying everything they said it must be a ig problem.

Anybody else having the same problem?

[LJA]

Hi there,

 

This blank graph screen problem is very frustrating!

 

Additional info to add to my original post.

I have reloaded Java and Adobe Flash Player and re-booted many times.

I'm using Windows 10 desktop with Chrome browser and the problem remains.

I get the same problem using Microsoft Edge browser.

My Telstra internet connection is Fixed Wireless NBN (due to regional WA location). 

 

I will chase the helpdesk on Monday morning...................Les.

[LJA]

I spoke to the Helpdesk this morning and was advised this is a specific problem for Telstra customers in WA.

Are you in WA?

By the way, the charts facility works fine for me in my demo account, not any of my live accounts :-(

[cosmos]

Yes I am in South West WA. The charts will not work on my laptop computer either.

They work on my iPad Pro. I have Telstra platinum for just these occasions but after nearly 4 hours on the phone

and they tried everything with no success. Where to from here. Maybe have to move to CMC markets!

[LJA]

I have found if I select market data from the stock's "click for more options" icon, I get the chart plus my positions shown on it.

If too find the iPad system works fine.

I'm in Dunsborough, where are you?

[HannahL]

Hello all, thanks for your messages here and apologies you've experienced an issue with the IG charts.

 

Unfortunately this is not an IG-related technical issue and has been confirmed as a problem with the ISP Telstra, specifically within the Western Australia area.  We've provided all details we can to them so they can pinpoint and resolve the problem,and hopefully this will be done as quickly as possible.

 

In the meantime please do use our apps and share any workarounds you find!

 

Thanks,

Hannah