Jump to content
  • 0

Cannot withdrawal to aproved account.


AlexeyUlasevich

Question

Hi,

I tried to withdrawal my funds to my bank account twice last week. And every time I got message "We’re unable to return your funds". My bank account has "approved" status in IG and was used for deposit. Twice I send email message to HelpDesk - still no answer. Optionally I attached to my emails last bank statements and account details from my bank. Please resolve it.

Link to comment

11 answers to this question

Recommended Posts

  • 1

Hi @AlexeyUlasevich

Thanks for the feedback. 

Due to recent imposed sanctions, payments to Russian residents have to go through enhanced due diligence from our compliance team. The funds have now been cleared for release as part of today's payment run. Our apologies in the delay in processing your withdrawal. 

All the best, 

Anda

Link to comment
  • 0

Hello Alexey,

I am facing the same problem as you. I tried to withdraw a few thousand USD to my Singapore bank account, you guess what, 4 times all failed.

The funds was transferred from HSBC bank in Hongkong Via NY Mellon bank. NY Mellon bank is the intermediary bank and it seems they rejected it giving the reason being it has been rejected by my Singapore bank.

This Singapore account also is my funding account and I also has successfully withdraw money to this account in 2020. So why in 2022 nothing can be done ?

So I ask my CIMB bank what documents is needed to proof that the remittance bank or intermediary bank did attempt to send the money. So my Singapore banker requested them to show the SWIFT MT103 document proof of the fund transfer, but the backoffice people from using email from payments@ig.com said it is not able do so due to secrecy of ig.com accounts information.

An example of the SWIFT MT103 can be found in the url below :-

https://help.flywire.com/hc/en-us/articles/360012919014-What-is-a-SWIFT-MT103-document-

Then the backoffice ig person ask me for whether my Singapore bank got any requirement for receiving funds etc...

So I got no clue how I can withdraw the money but will try to use Wise to send and receive money in next 2 weeks.
 
Can it be that ig.com has liquidity problem ? Or New York Mellon Bank got restriction of outflow of USD ?
 
Mar 16th is the default date on Russia government debts so look like more problem ahead.
 

 

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Posts

    • Sainsburys full year earnings and Unilever’s first quarter trading update both say the same thing, UK consumers are in for higher prices. The war in Ukraine, supply chain issues and the effects of ongoing Covid all to blame.      
    • US Dollar (DXY) Daily Price and Analysis US Q1 GDP may stall the greenback’s advance. A 20-year high nears for the US dollar. The multi-month US dollar rally continues with the greenback printing a fresh high today ahead of the first look at US Q1 GDP at 12.30 GMT. The US dollar basket (DXY) has been boosted by renewed weakness in the Euro and the Japanese Yen, as investors move from lower-yielding to higher-yielding currencies, while safe-haven flows continue to benefit the greenback. The US growth release later in the session is expected to show a sharp slowdown from the robust Q4 figure of 6.9%. The markets are currently pricing in growth of just 1% for the first three months of this year, with the slowdown mainly due to a reduction in inventory accrual over the quarter. This release is unlikely to move the greenback, unless there is a large miss or beat, as the Fed believe that 2022 US growth will be robust enough to let them tighten monetary policy sharply without damaging the economy. The latest US Core PCE data – the Fed’s preferred inflation reading – is released on Friday and this may have more effect on the US dollar than today’s GDP data. For all market moving economic data and events, see the DailyFX Calendar. The ongoing US dollar rally has been aided by weakness across a range of G7 currencies including the Euro, the Japanese Yen, and the British Pound. The Euro continues to battle with lowly growth expectations, exacerbated by energy concerns, the British Pound is mired by weak economic data, while the Japanese Yen is in freefall as the BoJ continues with its ultra-loose monetary policy.   The US dollar continues to press higher and looks set to break above 103.96, the March 2020 high. Above here the US dollar would be back at levels last seen nearly two decades ago. The March resistance will likely hold in the short-term, especially with month-end portfolio rebalancing at the end of the week, but US dollar strength is set to continue in the months ahead. USDOLLAR (DXY) WEEKLY PRICE CHART – APRIL 28, 2022 {{THE_FUNDAMENTALS_OF_BREAKOUT_TRADING}} What is your view on the US Dollar – bullish or bearish?   Apr 28, 2022 | DailyFX Nick Cawley, Strategist
    • While Tesla has nothing directly to do with Elon Musk buying Twitter - TSLA stock closed down 12% on news that Musk may have to sell stock and use other holdings to stand against the loan to finalise the purchase of the social media giant.        
×
×
  • Create New...