Jump to content
  • 0

Charts not appearing on IG Web platform - new


Martyn1

Question

Can anyone please solve my problem with my web based platform charts not appearing, I have cleared browsing history, cleared the cache, updated my Chrome browser and even loaded up the platform on another browser - Microsoft Edge, and still charts not appearing

I have attached a screenshot 

 

Kind regards

Martyn Young

IG web charts not appearing.png

Link to comment

4 answers to this question

Recommended Posts

  • 0
54 minutes ago, Martyn1 said:

Can anyone please solve my problem with my web based platform charts not appearing, I have cleared browsing history, cleared the cache, updated my Chrome browser and even loaded up the platform on another browser - Microsoft Edge, and still charts not appearing

Hi @Martyn1

  • Try clearing your flash cache. To do this, click ‘delete all sites’ in the website storage settings panel on this page
  • If your layout are not responding, go to ‘layouts’ in the main tool bar then selecting ‘standard/reset’
  • If these steps do not solve the issue please try using another web browser to access the platform. We recommend Google Chrome, but also support Internet Explorer and Mozilla Firefox

Check our platform status page just in case there is a known issue.

Hope this will help.

 

All the best - MongiIG

Link to comment
  • 0
1 hour ago, Martyn1 said:

Dear MongilG

I cannot see standard rese/reset on the main tool bar.....I am using the new web page layout and this has a limited toolbar

 

I also do not Flash installed

 

Any other ideas please

Hi @Martyn1

These are the basic web platform troubleshooting steps:

  1. Log out > Close all browser windows > Relaunch browser and log back in.
     
  2. Try another browser - Chrome is recommended, however Microsoft Edge, Firefox or Safari (for Mac) can work better.
     

If the above steps do not help, please get Account ID as well as relevant screenshots and contact our helpdesk via email on helpdesk.uk@ig.com, so trading services IT can investigate and give you feedback on your issue.

You can check the progress here: https://status.ig.com/

 

All the best - MongiIG

Link to comment
  • 0
On 27/01/2022 at 14:18, MongiIG said:

Hi @Martyn1

These are the basic web platform troubleshooting steps:

  1. Log out > Close all browser windows > Relaunch browser and log back in.
     
  2. Try another browser - Chrome is recommended, however Microsoft Edge, Firefox or Safari (for Mac) can work better.
     

If the above steps do not help, please get Account ID as well as relevant screenshots and contact our helpdesk via email on helpdesk.uk@ig.com, so trading services IT can investigate and give you feedback on your issue.

You can check the progress here: https://status.ig.com/

 

All the best - MongiIG

Hi MongilG

I have contacted helpdesk.uk@ig.com but have not heard back from them so far

I have tried all your suggestions with no luck

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Posts

    • Sainsburys full year earnings and Unilever’s first quarter trading update both say the same thing, UK consumers are in for higher prices. The war in Ukraine, supply chain issues and the effects of ongoing Covid all to blame.      
    • US Dollar (DXY) Daily Price and Analysis US Q1 GDP may stall the greenback’s advance. A 20-year high nears for the US dollar. The multi-month US dollar rally continues with the greenback printing a fresh high today ahead of the first look at US Q1 GDP at 12.30 GMT. The US dollar basket (DXY) has been boosted by renewed weakness in the Euro and the Japanese Yen, as investors move from lower-yielding to higher-yielding currencies, while safe-haven flows continue to benefit the greenback. The US growth release later in the session is expected to show a sharp slowdown from the robust Q4 figure of 6.9%. The markets are currently pricing in growth of just 1% for the first three months of this year, with the slowdown mainly due to a reduction in inventory accrual over the quarter. This release is unlikely to move the greenback, unless there is a large miss or beat, as the Fed believe that 2022 US growth will be robust enough to let them tighten monetary policy sharply without damaging the economy. The latest US Core PCE data – the Fed’s preferred inflation reading – is released on Friday and this may have more effect on the US dollar than today’s GDP data. For all market moving economic data and events, see the DailyFX Calendar. The ongoing US dollar rally has been aided by weakness across a range of G7 currencies including the Euro, the Japanese Yen, and the British Pound. The Euro continues to battle with lowly growth expectations, exacerbated by energy concerns, the British Pound is mired by weak economic data, while the Japanese Yen is in freefall as the BoJ continues with its ultra-loose monetary policy.   The US dollar continues to press higher and looks set to break above 103.96, the March 2020 high. Above here the US dollar would be back at levels last seen nearly two decades ago. The March resistance will likely hold in the short-term, especially with month-end portfolio rebalancing at the end of the week, but US dollar strength is set to continue in the months ahead. USDOLLAR (DXY) WEEKLY PRICE CHART – APRIL 28, 2022 {{THE_FUNDAMENTALS_OF_BREAKOUT_TRADING}} What is your view on the US Dollar – bullish or bearish?   Apr 28, 2022 | DailyFX Nick Cawley, Strategist
    • While Tesla has nothing directly to do with Elon Musk buying Twitter - TSLA stock closed down 12% on news that Musk may have to sell stock and use other holdings to stand against the loan to finalise the purchase of the social media giant.        
×
×
  • Create New...