Account locked for security reasons / How to unlock?

[inuke]

Hi my account says "locked for security reasons" 

And it asks me to contact IG

I tried on the phone many times with waiting times of 1 hour but never get anyone to talk

Also emailed but its been days without a reply

How can I get my account unlocked if its impossible to talk to any of IG?

Thanks

[CharlotteIG]

On 16/04/2021 at 15:13, inuke said:

Hi my account says "locked for security reasons" 

And it asks me to contact IG

I tried on the phone many times with waiting times of 1 hour but never get anyone to talk

Also emailed but its been days without a reply

How can I get my account unlocked if its impossible to talk to any of IG?

Thanks

Thanks for your post. 

Sometimes if you put in 3 incorrect passwords your account will lock. If you haven't got to 3 please change your password yourself on the website. 

If you've exceeded 3 you have to ring/ email us to get it sorted as we have to unlock it before you attempt to login again. 

All the best 

[Guest Erkal]

My account is locked for no reason, I did not enter wrong details and neither resetting it, nor trying to contact you has changed anything. All my emails were completely ignored. I was planning to shift my funds to this company after testing with the demo account but the lack of real customer support has now put me in doubt. I shouldn't have to come here in order to get support for my account which you have locked.

 

[Guest Manoj]

Hi, 

My account says its locked and asks me to provide email to unlock account. I have gone through this process multiple times and reset the password but when I try to login using the new password, I still get the account locked error. 

Can you please tell me what is going on and how can I log into my account? 

Thanks 

Manoj

[CharlotteIG]

13 hours ago, Guest Manoj said:

Hi, 

My account says its locked and asks me to provide email to unlock account. I have gone through this process multiple times and reset the password but when I try to login using the new password, I still get the account locked error. 

Can you please tell me what is going on and how can I log into my account? 

Thanks 

Manoj

Hey, 

If you've attempted to reset your password and it's still not working please email/ call or live chat us. There may have been too many incorrect password attempts and it's something we need to reset on our side for security reasons. 

All the best