Jump to content
  • 0

Client suspended with the APi


sybessonne

Question

Hello, 

I'm a developer. I would like to launch trades automatically with the IG API.

But I'm currently suspended. I can't create a session with the API. I think this is because I use it too much maybe.

I have the message : 

"errorCode": "error.security.client-suspended"

 

Could you explain me how to remove the restriction to be allowed to reuse the API ?

 

Cordially

  • Like 1
Link to comment

5 answers to this question

Recommended Posts

  • 0
On 03/03/2021 at 01:20, sybessonne said:

Hello, 

I'm a developer. I would like to launch trades automatically with the IG API.

But I'm currently suspended. I can't create a session with the API. I think this is because I use it too much maybe.

I have the message : 

"errorCode": "error.security.client-suspended"

 

Could you explain me how to remove the restriction to be allowed to reuse the API ?

 

Cordially

Hi @sybessonne,

It seems that your Demo account is locked (possibly password) once locked it will be suspended. Please reach out to helpdesk.uk@ig.com or use our live chat feature to contact our helpdesk with your account details to unlock your account.

All the best - Arvin

Link to comment
  • 0

Hi all,

I have the same issue where I'm getting a 401 response with a '{"errorCode":"error.security.client-suspended"}'

This WAS on my DEMO credentials (must have been during my integration build, whoops. I did get everything working with my LIVE credentials though)

I since contacted the helpdesk.au@ig.com to share the error code and request they reset my DEMO credentials/account so I can access it ..

Helpdesk.au@ then asked if I was using the right credentials (of course I am) .. 

So I ran a couple of tests using my LIVE credentials to share with helpdesk.au@.ig.com to demonstrate that if you use the right credentials, you actually get a different error.. i.e. you get a 403 error:

- of '{"errorCode":"error.security.invalid-details"}' if you use the wrong password

- of '{"errorCode":"validation.pattern.invalid.authenticationRequest.identifier"}'  if you use the wrong username and password

- of  '{"errorCode":"error.security.api-key-invalid"}'' if you use the wrong API key but the right username and password

In doing so and helping helpdesk.au@ by demonstrating these different codes vs. scenarios I've now locked myself out of my DEMO account - per my original request (which was probably a whoops on my part), and now my LIVE account through using these credentials to demonstrate to them what the error codes are and what they mean.

For noting, I've been using my LIVE API credentials for 2 months now with no issue (so I know my integration is robust) but wanted to get access to the DEMO account to test my automated strategies before deploying into the LIVE environment.

Can someone please help ... I'm not sure that helpdesk.au@ understands the issue (and I mean no offense, just doesn't seem they have documentation to support the difference(s) in error codes etc. and what this code means they need to do at their end?)..

Thanks

Cam

 

Link to comment
  • 0
5 hours ago, skylarkprojects said:

I have contacted the helpdesk again to say they are onto it so am just waiting for a reply.

Hi @skylarkprojects,

Thank you for your post. Alternatively you can reach out to webapisupport@ig.com, this email address is specific to API support and might have more knowledge to assist.

All the best - Arvin

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Posts

    • Sainsburys full year earnings and Unilever’s first quarter trading update both say the same thing, UK consumers are in for higher prices. The war in Ukraine, supply chain issues and the effects of ongoing Covid all to blame.      
    • US Dollar (DXY) Daily Price and Analysis US Q1 GDP may stall the greenback’s advance. A 20-year high nears for the US dollar. The multi-month US dollar rally continues with the greenback printing a fresh high today ahead of the first look at US Q1 GDP at 12.30 GMT. The US dollar basket (DXY) has been boosted by renewed weakness in the Euro and the Japanese Yen, as investors move from lower-yielding to higher-yielding currencies, while safe-haven flows continue to benefit the greenback. The US growth release later in the session is expected to show a sharp slowdown from the robust Q4 figure of 6.9%. The markets are currently pricing in growth of just 1% for the first three months of this year, with the slowdown mainly due to a reduction in inventory accrual over the quarter. This release is unlikely to move the greenback, unless there is a large miss or beat, as the Fed believe that 2022 US growth will be robust enough to let them tighten monetary policy sharply without damaging the economy. The latest US Core PCE data – the Fed’s preferred inflation reading – is released on Friday and this may have more effect on the US dollar than today’s GDP data. For all market moving economic data and events, see the DailyFX Calendar. The ongoing US dollar rally has been aided by weakness across a range of G7 currencies including the Euro, the Japanese Yen, and the British Pound. The Euro continues to battle with lowly growth expectations, exacerbated by energy concerns, the British Pound is mired by weak economic data, while the Japanese Yen is in freefall as the BoJ continues with its ultra-loose monetary policy.   The US dollar continues to press higher and looks set to break above 103.96, the March 2020 high. Above here the US dollar would be back at levels last seen nearly two decades ago. The March resistance will likely hold in the short-term, especially with month-end portfolio rebalancing at the end of the week, but US dollar strength is set to continue in the months ahead. USDOLLAR (DXY) WEEKLY PRICE CHART – APRIL 28, 2022 {{THE_FUNDAMENTALS_OF_BREAKOUT_TRADING}} What is your view on the US Dollar – bullish or bearish?   Apr 28, 2022 | DailyFX Nick Cawley, Strategist
    • While Tesla has nothing directly to do with Elon Musk buying Twitter - TSLA stock closed down 12% on news that Musk may have to sell stock and use other holdings to stand against the loan to finalise the purchase of the social media giant.        
×
×
  • Create New...