Jump to content

I’m having problem with login!


Recommended Posts

11 minutes ago, Ikechukwu said:

Time to switch. IG platforms are rigged! This is a systemic issue and will keep on recurring

Its part of their game. They dont care. Watch. They wont give a decent explanation or plan of action or commitment to prevent this happening again

CityIndex was trading just fine and they're meant to be a small outfit

List of reliable brokers please that werent affected today would be most welcome

SHAME ON YOU IG!!

Hey, 

We're sorry we had an issue with client logins but as soon as it was detected we had a team working on getting it back up. 

It's not in our interest or benefit for clients to lose money. 

Apologies again for the inconvenience. 

  • Like 1
Link to comment

Weasel words.

 

What was the problem? What commitment and actions will you be taking to make sure it never happens again.? How will we know

And please stop rubbing salt into our wounds with the use of that glib word: inconvenience!! Many of us lost money. That's not an inconvenience. It's a financial loss! What if anything will you do about this?

 

  • Like 1
Link to comment
8 minutes ago, CharlotteIG said:

Hey, 

We're sorry we had an issue with client logins but as soon as it was detected we had a team working on getting it back up. 

It's not in our interest or benefit for clients to lose money. 

Apologies again for the inconvenience. 

Just refund the money which happened during the issue. I already making profits and after several second it is gone and give me seriously losses.

Link to comment
8 minutes ago, Ikechukwu said:

Weasel words.

 

What was the problem? What commitment and actions will you be taking to make sure it never happens again.? How will we know

And please stop rubbing salt into our wounds with the use of that glib word: inconvenience!! Many of us lost money. That's not an inconvenience. It's a financial loss! What if anything will you do about this?

 

 

Just now, cs0316 said:

Just refund the money which happened during the issue. I already making profits and after several second it is gone and give me seriously losses.

If any of your positions were impacted whilst you couldn't login make sure you have the correct exposure and contact us and our client facing team will look to rectify the situation. 

Link to comment
Just now, CharlotteIG said:

 

If any of your positions were impacted whilst you couldn't login make sure you have the correct exposure and contact us and our client facing team will look to rectify the situation. 

I called immediately and no people answering and tried to close the position it just not allowed me. And it already take almost all my money account.

Screen Shot 2021-01-28 at 3.04.36 am.png

Link to comment
10 minutes ago, CharlotteIG said:

 

If any of your positions were impacted whilst you couldn't login make sure you have the correct exposure and contact us and our client facing team will look to rectify the situation. 

How do we contact this team? really hard to find contact details / actually get in touch with somebody

Link to comment

hi 

fully agree to this senario of today . I had good respect for IG.but not anymore after this.

they answered the phone after 30 minutes and I lost nearly ONE hour of Trading . I am definately going to OPEN another account  with another Broker and Split the Business between two. IG makes hell of Money from my account . The Management might wake up when revenue goes down . Loyalty to just One broker is not a good idea, If IG breaks down I can straight away deal with other broker . I am sure they are not going to compensate all the customers for todays breakdown .

  • Like 3
Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Posts

    • Sainsburys full year earnings and Unilever’s first quarter trading update both say the same thing, UK consumers are in for higher prices. The war in Ukraine, supply chain issues and the effects of ongoing Covid all to blame.      
    • US Dollar (DXY) Daily Price and Analysis US Q1 GDP may stall the greenback’s advance. A 20-year high nears for the US dollar. The multi-month US dollar rally continues with the greenback printing a fresh high today ahead of the first look at US Q1 GDP at 12.30 GMT. The US dollar basket (DXY) has been boosted by renewed weakness in the Euro and the Japanese Yen, as investors move from lower-yielding to higher-yielding currencies, while safe-haven flows continue to benefit the greenback. The US growth release later in the session is expected to show a sharp slowdown from the robust Q4 figure of 6.9%. The markets are currently pricing in growth of just 1% for the first three months of this year, with the slowdown mainly due to a reduction in inventory accrual over the quarter. This release is unlikely to move the greenback, unless there is a large miss or beat, as the Fed believe that 2022 US growth will be robust enough to let them tighten monetary policy sharply without damaging the economy. The latest US Core PCE data – the Fed’s preferred inflation reading – is released on Friday and this may have more effect on the US dollar than today’s GDP data. For all market moving economic data and events, see the DailyFX Calendar. The ongoing US dollar rally has been aided by weakness across a range of G7 currencies including the Euro, the Japanese Yen, and the British Pound. The Euro continues to battle with lowly growth expectations, exacerbated by energy concerns, the British Pound is mired by weak economic data, while the Japanese Yen is in freefall as the BoJ continues with its ultra-loose monetary policy.   The US dollar continues to press higher and looks set to break above 103.96, the March 2020 high. Above here the US dollar would be back at levels last seen nearly two decades ago. The March resistance will likely hold in the short-term, especially with month-end portfolio rebalancing at the end of the week, but US dollar strength is set to continue in the months ahead. USDOLLAR (DXY) WEEKLY PRICE CHART – APRIL 28, 2022 {{THE_FUNDAMENTALS_OF_BREAKOUT_TRADING}} What is your view on the US Dollar – bullish or bearish?   Apr 28, 2022 | DailyFX Nick Cawley, Strategist
    • While Tesla has nothing directly to do with Elon Musk buying Twitter - TSLA stock closed down 12% on news that Musk may have to sell stock and use other holdings to stand against the loan to finalise the purchase of the social media giant.        
×
×
  • Create New...