Fees still 12.99 after 10 trades

[Mauijon]

Hi I've completed ten trades in the last few weeks and my fees for each trade is £12.99 which seems like a crazy amount and I can't see how I reduce it down although the website says after 3 trades I should be getting charged £3 per trade on their default setting and I haven't made any changes? The call centre won't answer the phone. 

Can't keep trading at this rate so any help would be greatly appreciated 

 

Thank you 

 

Jon

[CharlotteIG]

On 18/09/2020 at 21:57, Mauijon said:

Hi I've completed ten trades in the last few weeks and my fees for each trade is £12.99 which seems like a crazy amount and I can't see how I reduce it down although the website says after 3 trades I should be getting charged £3 per trade on their default setting and I haven't made any changes? The call centre won't answer the phone. 

Can't keep trading at this rate so any help would be greatly appreciated 

 

Thank you 

 

Jon

Thanks for your post. 

If you're referring to the reduced commision rate for US shares it's £10 per trade. If you make 3+ trades in one month the next month you will have reduced rates. As you can see on the webpage here: 'Number of trades (in previous calendar month).

Similarly with the Uk shares you have to place them in the previous calendar month to get the reduced rate this month. 

All the best