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Why are charts not loading sometimes?

It seems to happen when trading volume is high, like when the US market opens. It happens at crucial times, and often enough that I am starting to look at other providers. It seems to make no difference which browser I am using.

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I've had the same issues yesterday the charts would not load on my recent trade list or my live trade on Wall Street i was in I was trading blind im not happy platform seems flaky or something else IG might be doing on purpose  makes me think that!!! but also what I have been having issues with is when I put a trade on it dont show up in my trades column but if you look at my funds it states I'm in a trade ive closed the app logged back dont make a difference then it appears 2-3mins later. Ive also noticed that the pairs that I trade regularly on charts seem alot longer to open than me opening a pair that I don't trade on do anyone have these issues also??

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On 11/09/2020 at 18:39, dmedin said:


People in London use the expression 'IDGAF'.

Unless you're a 'high net worth client' (or potential client), in which case you will get a tongue up your b^tt.

what is the definition of 'high net worth client'?

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1 hour ago, dmedin said:


Someone who has £500,000 or more, which qualifies for a professional account with lower margin requirements.

Thats for being a professional trader, IG also offers premium services which can help you jump the queue or a direct line access. You don't need 500K for that. 

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11 minutes ago, RANZ said:

Thats for being a professional trader, IG also offers premium services which can help you jump the queue or a direct line access. You don't need 500K for that. 

Put it this way, if you don't have at least £500,000 to spend with IG then you're not a high net-worth client.

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