Jump to content

Support


Recommended Posts

5 hours ago, Mojo66 said:

Good Morning,

May I ask your experience regarding support from the IG team?

I tend to be left hanging on the phone for an hour + is this common?

Seems like it and it's pretty terrifying.  They are not there to help and if their web platform f*cks you over you're on your own.  Not good.

  • Like 3
Link to comment

You are not the only one. I have given up. You send an email and your question is evaded by a junior like Prime Ministers Question Time.

They took all my deposit in expenses and various people argued and offered some compensation or refund and finally nothing was returned as per their email till balance was ZERO. 

  • Sad 1
Link to comment

Read IG's most recent earnings report.  Boasting about signing up thousands of new leveraged clients.

No sign of boasting about sh!t-awful customer support as a consequence of getting totally overloaded though.  Strange that.

Edited by dmedin
  • Like 1
Link to comment

Unable to get my money.  My a/c is incorrectly set up to only authorise online for € whereas my money income is all from UK and my UK Bank a/c is the only one registered. I am waiting 30 hours for a helpline response and waited 30 minutes on the phone and all to no avail- nobody there.   I need my money.

Link to comment
3 hours ago, MK-Julian said:

Yes they are never available when things go awry. It is what it is so use it for a while and then get a proper broker.

BTW, they are all over you when you first open an account - helping you to get money in and start trading!

Not blaming them of course, IG are probably the best, but that is basically the nature of all the c*nts who work in financial service 😉

 

  • Like 1
Link to comment
  • 6 months later...

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Posts

    • Sainsburys full year earnings and Unilever’s first quarter trading update both say the same thing, UK consumers are in for higher prices. The war in Ukraine, supply chain issues and the effects of ongoing Covid all to blame.      
    • US Dollar (DXY) Daily Price and Analysis US Q1 GDP may stall the greenback’s advance. A 20-year high nears for the US dollar. The multi-month US dollar rally continues with the greenback printing a fresh high today ahead of the first look at US Q1 GDP at 12.30 GMT. The US dollar basket (DXY) has been boosted by renewed weakness in the Euro and the Japanese Yen, as investors move from lower-yielding to higher-yielding currencies, while safe-haven flows continue to benefit the greenback. The US growth release later in the session is expected to show a sharp slowdown from the robust Q4 figure of 6.9%. The markets are currently pricing in growth of just 1% for the first three months of this year, with the slowdown mainly due to a reduction in inventory accrual over the quarter. This release is unlikely to move the greenback, unless there is a large miss or beat, as the Fed believe that 2022 US growth will be robust enough to let them tighten monetary policy sharply without damaging the economy. The latest US Core PCE data – the Fed’s preferred inflation reading – is released on Friday and this may have more effect on the US dollar than today’s GDP data. For all market moving economic data and events, see the DailyFX Calendar. The ongoing US dollar rally has been aided by weakness across a range of G7 currencies including the Euro, the Japanese Yen, and the British Pound. The Euro continues to battle with lowly growth expectations, exacerbated by energy concerns, the British Pound is mired by weak economic data, while the Japanese Yen is in freefall as the BoJ continues with its ultra-loose monetary policy.   The US dollar continues to press higher and looks set to break above 103.96, the March 2020 high. Above here the US dollar would be back at levels last seen nearly two decades ago. The March resistance will likely hold in the short-term, especially with month-end portfolio rebalancing at the end of the week, but US dollar strength is set to continue in the months ahead. USDOLLAR (DXY) WEEKLY PRICE CHART – APRIL 28, 2022 {{THE_FUNDAMENTALS_OF_BREAKOUT_TRADING}} What is your view on the US Dollar – bullish or bearish?   Apr 28, 2022 | DailyFX Nick Cawley, Strategist
    • While Tesla has nothing directly to do with Elon Musk buying Twitter - TSLA stock closed down 12% on news that Musk may have to sell stock and use other holdings to stand against the loan to finalise the purchase of the social media giant.        
×
×
  • Create New...