Jump to content

This is a complex instrument and is currently not eligible to be traded on your account


Recommended Posts

Hi there,

I am trying to buy "US Global Jets ETF" on the IG share dealing platform. However, when I get to the last step I receieve a following message. 

"This is a complex instrument and is currently not eligible to be traded on your account. Please call your normal dealing number for more information"

Does anyone know why is this happening? I have tried the help line but no one picks up the phone.

 
Link to comment
  • 2 weeks later...

I am having the same issue. Has anyone had any luck resolving it?

I called the support number as instructed and it hung up after 45 min on hold. I have emailed customer support 3 times in 2 weeks and haven't had any response there either.


 

Link to comment
  • 2 weeks later...
  • 2 weeks later...
Guest ETF seeker

I've had the same issue with Five G ETF but being a new customer and seeing how long you remain on hold and the impossible task of getting customer support I'm none the wiser...looks like I'll be the shortest tenured customer in a couple of weeks if this is the standard of support.Will report back if i learn more.

 

Link to comment
  • 2 months later...
  • 2 months later...
  • 2 months later...
On 17/06/2020 at 09:38, DanUKAU said:

I am having the same issue. Has anyone had any luck resolving it?

I called the support number as instructed and it hung up after 45 min on hold. I have emailed customer support 3 times in 2 weeks and haven't had any response there either.


 

Is IG Customer Support reserved for opening new accounts only??

I have previously invested in ARKK and ARKF (while being locked out from ARKG) but now all of the aggressive ETFs, including QQQ, are restricted from my account. What is going on??

Link to comment
  • 4 weeks later...
Guest WellWellWellRaku

Got this today when trying to buy into ProShares Ultra VIX Short-Term Futures ETF. 

 

Anyone actually resolved this at any point? Or know of a broker that won't pull these shenanigans with new customers?

Link to comment

Same problem here - I opened an account with IG to buy products that Fidelity doesn't provide.  Turns out, neither does IG - they have a slick marketing operation but cannot live up to their promises.  And they never answer the phone!  I'm guessing mine will be a very short lived account.

Link to comment
Guest Same problem

I traded a particular ETF in October. Twice this year have tried to buy it at a low point but now get that same error message. Any answers IG??

 

Link to comment
  • 1 month later...
  • 2 weeks later...

"Okay. This means we need to update your Mifid/appropriate score. Some ETFs are classified by the desk as complex relative to the others, which is why we have this score in place. I'm going to send you an email shortly with some questions. They're short and simple. Once you've replied back, I'll be able to make the necessary amendments to your account should you meet criteria."

Link to comment
  • 4 months later...

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Posts

    • Sainsburys full year earnings and Unilever’s first quarter trading update both say the same thing, UK consumers are in for higher prices. The war in Ukraine, supply chain issues and the effects of ongoing Covid all to blame.      
    • US Dollar (DXY) Daily Price and Analysis US Q1 GDP may stall the greenback’s advance. A 20-year high nears for the US dollar. The multi-month US dollar rally continues with the greenback printing a fresh high today ahead of the first look at US Q1 GDP at 12.30 GMT. The US dollar basket (DXY) has been boosted by renewed weakness in the Euro and the Japanese Yen, as investors move from lower-yielding to higher-yielding currencies, while safe-haven flows continue to benefit the greenback. The US growth release later in the session is expected to show a sharp slowdown from the robust Q4 figure of 6.9%. The markets are currently pricing in growth of just 1% for the first three months of this year, with the slowdown mainly due to a reduction in inventory accrual over the quarter. This release is unlikely to move the greenback, unless there is a large miss or beat, as the Fed believe that 2022 US growth will be robust enough to let them tighten monetary policy sharply without damaging the economy. The latest US Core PCE data – the Fed’s preferred inflation reading – is released on Friday and this may have more effect on the US dollar than today’s GDP data. For all market moving economic data and events, see the DailyFX Calendar. The ongoing US dollar rally has been aided by weakness across a range of G7 currencies including the Euro, the Japanese Yen, and the British Pound. The Euro continues to battle with lowly growth expectations, exacerbated by energy concerns, the British Pound is mired by weak economic data, while the Japanese Yen is in freefall as the BoJ continues with its ultra-loose monetary policy.   The US dollar continues to press higher and looks set to break above 103.96, the March 2020 high. Above here the US dollar would be back at levels last seen nearly two decades ago. The March resistance will likely hold in the short-term, especially with month-end portfolio rebalancing at the end of the week, but US dollar strength is set to continue in the months ahead. USDOLLAR (DXY) WEEKLY PRICE CHART – APRIL 28, 2022 {{THE_FUNDAMENTALS_OF_BREAKOUT_TRADING}} What is your view on the US Dollar – bullish or bearish?   Apr 28, 2022 | DailyFX Nick Cawley, Strategist
    • While Tesla has nothing directly to do with Elon Musk buying Twitter - TSLA stock closed down 12% on news that Musk may have to sell stock and use other holdings to stand against the loan to finalise the purchase of the social media giant.        
×
×
  • Create New...