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IG Technical Support - Platform and App Help

Get more from the platform and apps by asking questions and sharing knowledge with like-minded traders. The best place for technical help and support.

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  1. How to send the dealreference which crating an OTC order

    Asked by vinodkarwa,

    0 votes
    0 answers

  2. Wont work on iPad

    Asked by TrevorB,

    1 vote
    0 answers

  3. IG App on mobile. Have I somehow closed my open positions?

    Asked by Tintinara,

    0 votes
    0 answers

  4. Closing account

    Asked by Mustang1965,

    0 votes
    0 answers

  5. App constantly dropping out

    Asked by Matt_Flew,

    1 vote
    0 answers

2,326 questions in this forum

  1. How to send the dealreference which crating an OTC order

    Asked by vinodkarwa,

    0 votes
    0 answers

  2. Client Sentiment

    Asked by Benarrosa,

    0 votes
    2 answers

  3. Wont work on iPad

    Asked by TrevorB,

    1 vote
    0 answers

  4. Why has my Wisdomtree nickel 3x been transferred from my ISA to a share dealing account. And how has the balance been calculated?

    Asked by Alotment,

    0 votes
    1 answer

  5. Level 2 and time & sales

    Asked by DEANTIBBS,

    0 votes
    1 answer

  6. IG App on mobile. Have I somehow closed my open positions?

    Asked by Tintinara,

    0 votes
    0 answers

  7. Account access with multiple devices for PC and laptop

    Asked by Pinkie,

    0 votes
    2 answers

  8. Closing account

    Asked by Mustang1965,

    0 votes
    0 answers

  9. App constantly dropping out

    Asked by Matt_Flew,

    1 vote
    0 answers

  10. Trade US 500 from US?

    Asked by NvestTR,

    0 votes
    1 answer

  11. Lightstreamer Connect fail on DEMO account

    Asked by swingwin,

    0 votes
    23 answers

  12. Every single chart has vanished.

    Asked by nit2wynit,

    0 votes
    1 answer

  13. deal.ig.com on iPad Safari = Full page refresh every minute until crash.

    Asked by shapesaladsoup,

    0 votes
    0 answers

  14. Trade Rejected! MARKET_IS_ROLLED

    Asked by ne0vince,

    0 votes
    0 answers

  15. Face ID on the app

    Asked by alibackx,

    0 votes
    3 answers

  16. Stop Loss keeps being deleted after moving

    Asked by JJP,

    0 votes
    3 answers

  17. 2FA ?

    Asked by NicoPang,

    0 votes
    4 answers

  18. Desktop keeps hanging

    Asked by EllyD,

    0 votes
    0 answers

  19. Prices' mismatch between the chart and streaming API

    Asked by domestos,

    0 votes
    1 answer

  20. Information feeds out of date / not updated

    Asked by Fahrenheit,

    0 votes
    1 answer

  21. money transfer between accounts

    Asked by amilio,

    0 votes
    1 answer

  22. L2 Dealer

    Asked by 43WEST,

    0 votes
    1 answer

  23. Streaming API for shares/equity

    Asked by youljan,

    0 votes
    1 answer

  24. Account Problems with charts

    Asked by stuartz,

    0 votes
    3 answers

  25. Volume Indicator

    Asked by Typhan_Trader,

    0 votes
    0 answers

  26. Not able to generate key for demo API account.

    Asked by Parthiv,

    0 votes
    3 answers

  27. Aberant candles in charts on IG ISA

    Asked by nwo696969,

    0 votes
    0 answers

  28. Forward Selling and Intraday Trading

    Asked by rupamandaliya1,

    0 votes
    1 answer

  29. Avoid if you are looking to move abroad

    Asked by Joz75,

    0 votes
    11 answers

  30. Kirkland Lake Resources

    Asked by brialei,

    0 votes
    0 answers

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Spread bets and CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 68% of retail investor accounts lose money when trading spread bets and CFDs with this provider. You should consider whether you understand how spread bets and CFDs work, and whether you can afford to take the high risk of losing your money. Professional clients can lose more than they deposit. All trading involves risk.

The value of shares, ETFs and ETCs bought through a share dealing account, a stocks and shares ISA or a SIPP can fall as well as rise, which could mean getting back less than you originally put in. Past performance is no guarantee of future results.

CFD, share dealing and stocks and shares ISA accounts provided by IG Markets Ltd, spread betting provided by IG Index Ltd. IG is a trading name of IG Markets Ltd (a company registered in England and Wales under number 04008957) and IG Index Ltd (a company registered in England and Wales under number 01190902). Registered address at Cannon Bridge House, 25 Dowgate Hill, London EC4R 2YA. Both IG Markets Ltd (Register number 195355) and IG Index Ltd (Register number 114059) are authorised and regulated by the Financial Conduct Authority.

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